QUESTIONS
Everything people ask before ordering
How does it feel the first time?
Warm and snug. The air chamber takes the weight off the small of your back, the heat pad reaches temperature in under a minute, and the vibration is adjustable from barely-there to firm. Start on heat level 2 and mode 3 for your first session.
Will it fit me?
The belt closes with wide velcro and ships with an extension strap, covering waists up to roughly 120 cm. It sits on the lower back, not the ribs, so height matters less than waist size.
How long does the battery last?
Around six hours of mixed use on a full charge. A charge takes about three hours over USB, and you can use the belt while it charges from a power bank.
Can I use it every day?
Yes — most people run one or two ten-minute sessions a day. Do not use it while sleeping, and do not use heat on numb skin or broken skin.
Who should not use it?
Avoid use if you are pregnant, have a pacemaker or other implanted electronic device, reduced skin sensation, circulatory problems, or an acute injury. If your pain is severe, persistent or radiating down a leg, speak to a doctor or physiotherapist first — this is a comfort device, not a treatment.
When will it arrive?
Orders are processed within 1–3 business days and delivered in 6–10 business days with tracking. You will get a tracking link by email as soon as it ships.
What if I do not get on with it?
You have 90 days from delivery. Email us and we will arrange a refund — see the refund policy for full details.