Contact Information

Response time: within 1–2 business days, Monday to Friday Language: English

Before you write

• Where is my order? Check the tracking link in your dispatch email. The first carrier scan can take up to 72 hours.
• How do I return something? See the Refund & Return Policy — contact us first, do not send anything back unannounced.
• How do I use the belt? See the FAQ on the product page and the manual in the box.

About an order

Include your order number and the email you ordered with. For a fault, attach photos or a short video so we can fix it in one reply.

Complaints

Email support@embercore.store with "Complaint" in the subject line. We aim to give a final answer within 14 days.