Refund & Return Policy

Last updated: September 23, 2026

1. Our 90-day guarantee

You have 90 days from the delivery date to return the product for a refund, even if you have used it. This is our voluntary guarantee — there is no federal law in the United States giving an automatic right to return online purchases, so this is what you are relying on, and we honour it.

Return the product complete: belt, heating pad, extension strap, hand pump, cable.

This page must match what the product page promises. If the storefront says 90 days, this says 90 days. Mismatched guarantee terms are the single most common trigger for chargebacks and payment-processor review.

2. How to return

1. Email [SUPPORT EMAIL] with your order number and what went wrong.
2. We reply within 1–2 business days with the return address.
3. Ship with tracking and send us the tracking number.

Do not send anything back before contacting us — parcels arriving at an unlisted address cannot be matched to an order and cannot be refunded.

3. Who pays return shipping

Returns go to [RETURN ADDRESS — state whether US or international]. If the return address is outside the United States, say so plainly here: an unexpected international return label is a common complaint and a common chargeback reason.

4. Refunds

We refund to the original payment method within 5–10 business days of receiving and checking the return. Your bank may take a few days more.

Original shipping is refunded when the return is due to a fault or our error. Import duties already paid are refunded only where the carrier or CBP refunds them to us.

5. Faulty or damaged on arrival

Contact us within 14 days of delivery with photos or a short video of the fault and the packaging. We arrange a replacement or a full refund including shipping, at no cost to you. Implied warranties of merchantability and fitness apply to the extent your state's law provides them.

6. What we cannot accept

• Returns sent without contacting us first
• Incomplete returns where the missing part was not reported on arrival
• Damage from misuse, disassembly or water exposure beyond normal use

For hygiene, please wipe the fabric before returning.

7. Order cancellations

Email within 12 hours of ordering and we will try to stop the parcel. Once it has left the warehouse it must be handled as a return.

8. Delayed shipments — your right to cancel

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the time stated on the product page — or within 30 days if no time is stated — we will notify you, give a revised date, and offer you the choice of waiting or cancelling for a full refund. If you do not respond to a delay notice, we cancel and refund automatically.

9. Exchanges

We do not process exchanges. Return for a refund and place a new order.