Shipping Policy

Last updated: September 23, 2026

1. Where we ship

We ship to all 50 US states, the District of Columbia and Puerto Rico. We do not currently ship to APO/FPO addresses or other US territories.

2. Processing

Orders are checked and dispatched within 1–3 business days. Orders placed at weekends or on public holidays are processed the next business day.

If we cannot dispatch within the time stated on the product page, or within 30 days where no time is stated, we will email you with a revised date and the option to cancel for a full refund, as required by the FTC Mail Order Rule.

3. Tracking

You receive a confirmation email immediately and a tracking link once the carrier scans the parcel. The first scan can take 24–72 hours; that is normal and does not mean the parcel is lost.

4. Import duties and taxes — read this

Your order ships from outside the United States.

Since August 2025 the United States has suspended the $800 de minimis exemption, and since June 2026 every commercial shipment — regardless of value — requires a customs entry and is subject to import duties, federal fees and applicable state sales or use tax.

DDP, we pay: All duties, taxes and customs fees are included in the price you pay at checkout. Nothing further is payable on delivery. If a carrier asks you for a payment, contact us and we will resolve it.

5. Sales tax

Sales tax is [included in the price at checkout / calculated at checkout and shown before payment] where we are required to collect it. We register and collect in states where our sales cross the economic nexus threshold.

6. Split shipments

Multi-item orders may arrive in separate parcels on different days at no extra cost, with separate tracking numbers.

7. Wrong address

Check your address at checkout. If a parcel returns to us because the address was wrong or incomplete, we can resend once you cover reshipping, or refund the goods minus outbound shipping and any customs charges incurred.

8. Lost, delayed, damaged

Delayed: if tracking has not moved for 10 business days, write to us and we will open a carrier investigation. Lost: once the carrier confirms loss, we send a free replacement or refund in full — your choice. Damaged: photograph the parcel and contents before discarding packaging and write within 14 days. Marked delivered but missing: check with neighbours and building reception, then contact us within 7 days.